Career
Experience
17+ years of progressively technical roles spanning customer success, support, finance, SaaS product management, Google Cloud Platform tools, AI product development, and enterprise-scale rollouts. I have guided products from conception to launch, influenced cross-functional stakeholders without direct authority, and used Google Cloud services throughout.
- Led post-acquisition integration of Prediction Health products and workflows into Prompt's EMR platform, standardizing cross-organizational operations with minimal disruption to customers, support, sales, and ops.
- Unified business intelligence reporting by bridging financial and operational data across two companies using Google Suite, BigQuery, and Data Studio.
- Saved tens of thousands of man-hours by building and launching automation software and operational workflows from scratch inside a new organization.
- Built a centralized Asana program management framework, scoping initiatives, creating tasks and subtasks for individual contributors, and maintaining visibility across all active projects.
BigQueryData StudioAsanaPythonGCPAcquisition Integration
- Owned the full product lifecycle for a React-based healthcare SaaS analytics and compliance platform: customer discovery, user stories, engineering requirements, sprint tracking, QA, and post-launch iteration — influencing product direction without direct engineering authority.
- Served as clinical subject matter expert and product voice on an AI medical scribing product: labeled training data, validated model outputs against real-world clinical standards, and provided directional input that shaped feature development and roadmap priorities.
- Built data pipelines, dashboards, and client health-score algorithms on Google Cloud Platform (GCP, BigQuery, Looker Studio) to monitor product usage across 200+ client accounts and proactively surface at-risk signals.
- Maintained 100% client retention across a 200+ customer enterprise portfolio by combining data-driven account monitoring with proactive outreach and rapid feedback loops back to engineering.
- Designed scalable automation systems using Zapier, Python, SQL, and LLM APIs that saved tens of thousands of hours of manual work across the organization.
- Served as the cross-functional connector across customers, engineering, sales, and operations, translating complex user needs into prioritized, actionable product requirements.
ZapierPythonSQLLLM APIsGCPData StudioReact (PM)Customer Success
- Acted as internal product manager for enterprise tooling across 50+ clinics: defined requirements, coordinated engineering and operations teams, and launched analytics tools and dashboards using Google Data Studio and Power BI.
- Owned the product lifecycle for an organization-wide Learning Management System: identified the need, wrote requirements, selected the platform, and led the rollout across all clinic locations.
- Identified, scoped, and drove innovation initiatives across the enterprise, influencing cross-functional stakeholders without direct authority to deliver against defined roadmaps.
Power BIData StudioLMSPower AutomateEnterprise Rollouts
- Directed full clinic operations including scheduling, staffing, P&L, and patient experience — developing a leadership and customer success foundation that directly informs how I manage products and customers today.
- Turned an unprofitable clinic profitable within 6 months by executing a data-driven operational roadmap, growing direct-access referrals to 85%.
- In 2021, transitioned into a formal technical and product role as IRG Operations Data Analyst, marking the start of a dedicated PM and data analytics track.
Clinic LeadershipP&LCustomer SuccessClinical OpsPT Career: 2009-2021
- Built a career in advanced clinical care and customer service as a Physical Therapist and Board-Certified Sports Clinical Specialist, treating complex orthopedic and sports medicine cases while managing patient relationships and outcomes.
- Took on clinic leadership responsibilities as Clinic Manager, overseeing operations, staffing, P&L, and patient experience — leading the clinic to its first-ever $1M+ revenue year.
- Developed the customer success, stakeholder communication, and operational leadership skills that form the foundation of my product management approach today.
Clinical LeadershipCustomer ServiceP&LPhysical TherapySCS